FAQ

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How long does shipping take?

Please visit our Shipping policy

What are accepted payment methods?

Possible payment methods are Amex, Apple Pay, Bancontact, eps, Google Pay, Klarna, Maestro, Mastercard, PayPal, ShopPay, UnionPay, Visa

How do pre-orders work?

Typically, all items are in stock and ready to ship.


However, in the occurrence of a pre-order drop, you have the opportunity to reserve and purchase items before they are officially released or available.


Pre-order items will be clearly labeled during these drops. By pre-ordering, you secure your item, which will be shipped once production is complete. Full payment, including shipping fees, is required at checkout.


Please note, due to potential high demand and the craftsmanship involved (such as organic dyes, premium materials, and handcrafted details), the estimated production time will be provided on the product page. While we strive to meet these estimates, there may be instances of shorter or longer production times due to unexpected delays. Our priority is to deliver the best product possible to you. You will be informed about the production status frequently.


Our standard sales policy applies to all orders, including pre-orders.

Can I return my item?

Please visit our Refund and return policy.

Is CutiePaw a sustainable brand & business?

Sustainability is at the core of CutiePaw, we prioritize environmentally conscious practices not just for the planet but also for our customers. We use organic dyes and natural fibers that are gentle on the skin, with recycled synthetics incorporated only where needed for stretch or durability. From manufacturing to packaging and shipping, we prioritize sustainable choices. Every product meets our high standards for quality, reflecting our commitment to health, longevity, and pride in what we create.